Social Media Automation Tool

Auto-moderation can be applied to:

• Facebook (organic posts and ads)
• Instagram (organic posts and ads)
• Messenger

Scheduling and publishing work with:

• Instagram
• Facebook
• Twitter

No! You can set up as many Auto-moderation rules as you need within any NapoleonCat Pro plan (starting at $42/month).

Chatbots use scripted conversations and/or AI to provide social media users with information and guide them down the sales funnel. They are fairly advanced tools. A good chatbot that will provide your customers with a positive, memorable experience may require in-house development or – in the case of pre-developed tools – complicated implementation. Quality chatbots can also be pricey. It’s important to note that chatbots only work with messaging apps. As such, they can be compared to a consultant who interacts with customers in private messages.

Auto-moderation can be applied to private messages, comments, mentions, and reviews – its role can be compared to that of a community moderator. Automated moderation rules employ simple logic to quickly provide your online community with answers to predictable questions, reduce your response times, and easily boost the quality of your customer service. Each rule works on the same model: specific user actions trigger specific automatic reactions. Here’s an example: you can define the trigger “comment added to any post on my Facebook Page containing the keyword amazing” to set off the automatic reaction: “reply to comment with: [@user], thank you so much for your opinion!”.

You define the triggers and reactions, and setup only takes a few minutes. No programming skills are required.

Auto-moderation rules are easy to set up – you can do it yourself without getting your IT department involved. No programming skills are required.

1. Auto-moderation is meant to help moderators better manage their workload, but it will not replace human contact. It can help you deal with simple and repetitive tasks like hiding offensive comments, deleting spam, and answering your customers’ simple questions. Think of it as an assistant that will perform simple tasks at scale to give your team more time to deal with more complex customer interactions.
2. Only hide or delete inappropriate, spammy, and offensive comments. Avoid this solution when dealing with negative opinions about your business – hiding or deleting constructive criticism and legitimate complaints will only upset your customers and is likely to backfire.
3. Auto-moderation is a great way to manage customers’ expectations regarding response times. If someone messages you outside of your team’s work hours, automatically let them know when they can expect an answer. Consider adding information about alternative ways a customer can get in touch with you if they require urgent assistance.
4. Setting up randomized auto-replies (providing multiple versions of the same response to a specific trigger) will help your answers sound less… automated. You can also include usernames and emojis in your auto-replies for an extra human touch.

For more inspiration, check out this blog post.

Here are a few examples of simple Auto-moderation rules you can set up:

1. Automatically hide comments with links and notify moderators that manual review is required
2. Automatically delete comments containing offensive language
3. Automatically respond to comments containing the trigger words “delivery,” “shipped,” “shipping” with information about delivery times and costs

For more inspiration, check out this blog post.

NapoleonCat’s Publisher works with Instagram, Facebook, Twitter, LinkedIn and Google My Business. At the moment, our solution does not support Instagram Stories.