If you own a Google My Business (GMB) account, you’re probably eager to know how to keep making the most of it. Growing your business online is all about making constant improvements and staying open to innovations. And keeping your business listing appealing is no exception to this rule. Well, we’ve got you covered!
In this article, you’ll find out:
- some of the best Google My Business tools – both native to Google and independent
- how to use Google My Business tools to boost your digital marketing results
Before you start exploring our Google My Business tools list, you need to get off on the right foot…
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Make your Google My Business listing shine
Before you learn how to use some new, more advanced Google My Business management tools, you should check if your business’s listing in Google search results is up to date and complete. If you haven’t been updating it regularly, now is a good time to do it. Make sure that your listing includes all your basic business information:
- opening hours,
- phone number,
- website address,
- and logo.
If you need a reminder on how to update or create a Google My Business profile, we’ve got you covered – you can find all the important information in our guide.
Remember that some Google My Business features are only available for verified accounts, so complete the verification process right away if you haven’t done it yet.
Use Google’s tools for business
These days, businesses working towards improving their professional online image and visibility in search results have a lot of Google My Business tools to choose from. A wealth of free and paid software is already available, and new solutions are being created every day. But sometimes simple is best – that’s why we will start with Google’s proprietary tools that can help you boost your results for free.
1. Google Ads
Google offers one of the most powerful online marketing tools on the market: Google Ads. This complex advertising system with advanced targeting options will help you reach customers all around the web including Google partners’ websites, Youtube, and, perhaps most importantly, Google’s search results.
You can start building your ads step by step by clicking the button in the left sidebar menu of your Google My Business administrator panel. It is fairly easy to set up your first campaign just by following the instructions that are embedded in the ad-building process.
We do, however, recommend that you get a bit more familiar with the mechanics of the Google Ads system to maximize the effects of your ad campaigns and allocate your budget in the smartest ways possible – especially if you run a small business and you’re unable to spend large sums of money on advertising.
2. Google Reviews
Regardless of what you’re selling, customers and prospects will eventually try to contact you about your products or services. And, in the name of great customer service, the best thing you can do is to make it easier for them to reach you.
The first good practice here is to stay connected to your customers by keeping your GMB reviews section alive. Interact with them by replying to their reviews no matter if they’re positive or not. This way you’ll show that you care about what people say about your business and that you acknowledge and act on your customers’ feedback.
Remember that people rely on ratings when deciding on where and how they will spend their money. That’s why it’s crucial to list your products on Google Shopping and encourage users to leave Google shopping reviews.
The other way to make your business more discoverable and approachable is by setting up a custom company email address. Click the Get custom email button on the left side of your GMB administrator panel and follow the instructions. Creating a custom email address will make you look more professional whenever you respond to your customers’ messages.
The last and the most useful tool for business messaging in Google’s offer is the Chat. You can think of it as a GMB Messenger app as it allows you to reply to messages from your clients in real-time.
3. Keyword Planner
Whether you advertise your business through a website, blog, or other forms of content, search engine optimization is definitely one of the most important components of a successful online marketing strategy. You don’t need to become an expert right away as SEO is a complex field of digital marketing. Luckily, Google provides some great tools to make your life easier here. Use them while preparing content for your website to make it more discoverable.
To do so effectively, you’ll need to optimize the copy of your website, publish meaningful blog posts, and so on. Weaving in keywords relevant to your niche and to the search phrases your target audience uses to find businesses similar to yours is a great practice.
Your best friend here is Google’s Keyword Planner – a tool that’ll help you choose the right keywords. Input your business profile, industry, and examples of products and services you offer and you’ll get useful keyword suggestions in return.
This feature is also embedded in the Google Ads creator.
4. Google Analytics
Google Analytics is yet another powerful tool among Google’s numerous products. If you want to grow your business, it is essential that you measure your results and draw conclusions. This process enables you to come up with countermeasures whenever something’s not going as planned and make improvements.
Google Analytics is able to measure the results of your website, mobile app, online store, social media channels, and more. The best thing here is that when you get comfortable using it, you can set up pretty advanced measurements, including cross-platform, user-centric analytics. Proficiency in Google Analytics comes with access to a world of insights that, when skillfully used, can lead to serious improvements to your digital ROI.
5. Google Trends
Getting attention for your business on the internet is about being where your audience is. To achieve that, you don’t need to spend hours digging through online forums and relevant threads on social media. Meet Google Trends, your new assistant for researching trending topics.
Google Trends analyzes all of the searches Google users perform and displays summaries in easy-to-read forms like diagrams and heat maps. Thanks to that you can not only see what is trending on the internet in a certain period of time but also check how frequently phrases connected to your business are searched.
If you ever found yourself not knowing what to write your posts about, Google Trends is a great source of everyday inspiration.
Explore independent GMB tools
While all of the Google products described above are solid free solutions, they might not solve all of your business needs. If you would like to further expand your digital toolbox, exploring third-party solutions is the way to go.
Here are some handpicked GMB tools that will take your Google My Business strategy to new heights.
1. NapoleonCat’s Social Inbox – all your Google reviews in one place
A problem often encountered by growing businesses is the inability to answer to all the attention they receive. If you feel like responding to the customers’ reviews is starting to take too much of your time, it might be a good moment to automate the process with an external Google My Business management software.
NapoleonCat’s Social Inbox enables you to manage all your social interactions – including Google reviews – in one dashboard, making it significantly easier.
This means no more switching between tabs and social profiles to participate in conversations with your customers! The tool also allows you to treat every online conversation like a support ticket that can be assigned to a team member and accounted for in moderation reports.
Moreover, even if your company receives reviews in various languages, there is a translation feature to help you answer in your customer’s language.
The Inbox is available both in desktop and mobile versions.